Frequently asked questions
Answers to questions about gas, pricing and customer services.
Frequently asked questions about gas
Here you will find answers to common questions about gas origins, pricing and how to read your bill.
Looking for a price list or need personal assistance?
Where our gas comes from
The gas Auris Energy sells enters Finland through the Balticconnector pipeline or the LNG terminals in Inkoo and Hamina. Most of our gas comes from the United States and Norway. The fuels and services supplied by Auris Energy come exclusively from countries that do not support the war in Ukraine.
How gas prices are determined
Like electricity, the price of gas consists of the energy price and the cost of transmission and distribution.
Our gas energy pricing is based either directly on European gas exchange forward prices or on our own AK index.
Gas transmission and distribution pricing is based on capital invested in the network and the costs of operating it. Site-specific consumption also affects the price.
The European gas market price
Gas prices in the Finnish market are determined by European exchange prices. During the energy crisis caused by the war in Ukraine, gas prices have been exceptionally high and volatile.
How to read your bill
See our guide to reading your bill.