From the start of 2018, natural gas and biogas retail sales and distribution operate under the Suomen Kaasuenergia name. Our new identity appears on the renewed website, bills and communications.
By unifying our identity, we want to invest in more comprehensive, smoother customer service. We will expand the service gradually, with more convenient opening hours and new service channels during the year. Further details will follow in spring and summer.
A new look for bills
Bills arriving in February and later will feature Suomen Kaasuenergia’s identity. Despite the new look, gas sales and transmission will still be billed through Auris Kaasunjakelu Oy. Heating customers’ bills will continue to come from Auris Energiaratkaisu Oy. A new bill-reading guide will be sent by post and made available on our website.
Customer service contact details change on 1 February 2018
Our customer service provider changes on 1 February 2018, so the contact details will also change.
Private and business customers can reach us by phone on 020 690 027 or by email at asiakaspalvelu@aurisenergia.fi. Calls will be chargeable.
Calls are charged at the local network or mobile rate, depending on whether you call from a landline or mobile. Customer service remains available on weekdays from 8 am to 5 pm.
You can also use our website’s contact form. The website has forms for notifying us of a move and submitting meter readings too.