2025 was a year of strong customer experience for Auris. In the customer satisfaction surveys we conducted in the autumn, business customers using both our energy services and gas gave very positive feedback on working with us.
Customer feedback particularly highlighted reliability of supply, service quality and a solution-focused approach. Many respondents described Auris as a partner they can rely on.
Energy services: strong willingness to recommend and customer-focused service
Our energy service customers rated the quality of our service as excellent. Willingness to recommend scored 4.8/5, while customer focus and readiness to help also received high ratings. Customers said that our energy services run smoothly and make their day-to-day work easier.
Gas: high satisfaction and growing willingness to recommend
Satisfaction among our gas customers was also high. Willingness to recommend increased further, and the customer satisfaction index was 4.3/5. Customers considered our reputation and sustainability performance to be strong.
A shared message: smooth day-to-day operations and effective cooperation
The shared message from our customer surveys is clear. Auris’s energy solutions make our customers’ day-to-day work easier and support their business objectives. Customers say that working with us is straightforward and that sustainability is reflected in our practical actions.
Thank you to our customers for your trust. We will continue working to provide even more cost-effective and sustainable energy and to remain a partner you can rely on.