Following Auris Kaasunjakelu Oy’s acquisition of the natural gas retail business in its local distribution network areas, gas billing will change during the transition.
From the March billing period onwards, gas invoices will be issued by Auris Kaasunjakelu Oy. Please note the changed bank account number when paying your invoice.
Because of the change of company, the March gas invoice will be sent on paper to all customers except those using corporate online payments. Unfortunately, we cannot send or process e-invoices or direct payments for that billing period.
The interruption to sending and processing e-invoices and direct payments applies only to the March 2017 billing period.
Direct payment and electronic invoicing will be available again from the April billing period.
Direct payment
- A new direct payment agreement for Auris Kaasunjakelu Oy must be set up with your bank. The necessary information is on your March invoice.
E-invoicing
- You will need to order e-invoicing for your gas bill again in your online bank. Select Auris Kaasunjakelu Oy from the list of billers. The necessary information is on your March invoice.
Auris Kaasunjakelu Oy will be available as a biller in online banking services from the beginning of May.
We apologise for the additional inconvenience caused by the change of company.
If you have further questions, our customer service team is available on weekdays from 08:00 to 17:00: tel. 0800 156 688, email asiakaspalvelu@auriskaasunjakelu.fi.