Billing for Suomen Kaasuenergia’s private customers changes on 1 January 2018. We are standardising billing, changing the billing period and due date for some customers to improve accuracy.
Previously, Suomen Kaasuenergia and Auris Kaasunjakelu private customers could choose the 5th, 15th or 25th as their due date and a billing period of one to three months. From 1 January 2018, all private customers will have a billing period of one calendar month and payment terms of 14 days net.
Your December bill will arrive with your usual chosen due date. January’s bill will arrive in early February with the due date determined by the payment terms.
The option of equal-instalment billing will also end.
Customer service will be renewed on 1 February 2018, enabling more comprehensive, smoother service. New contact details and opening hours will be announced during January.