New gas meters – the latest information
The latest information on new gas meters and how to use them.
Installing new gas meters
We are improving our service and the reliability of our gas metering equipment by installing and replacing remotely read gas meters.
The current equipment is approaching the end of its service life, so we are replacing it with new equipment. We are also installing new remotely read meters for customers who have not previously had a gas meter.
Please note: if you only use gas for your gas cooker, we will not replace your meter during this round of installations.
What does this mean for you?
We will install or replace the remotely read gas meter at your property. This keeps gas consumption measurement reliable and up to date. The new meter will help us provide an even smoother, more convenient customer experience. Installation is free of charge for our customers and takes around an hour.
Schedule and contact
Installations will take place during 2025 and 2026. Our partners responsible for safe, high-quality installations are Elvera Oy or Viafin Gas Oy. Their representatives will contact you to arrange an installation time.
Installation areas
The table below shows the provisional schedule for meter installations and replacements in different towns. We will continue to update and refine the schedule here as the project progresses.
| Location | Year |
|---|---|
| Lappeenranta | In progress |
| Kotka | In progress |
| Hamina | In progress |
| Location | Year | Location | Year |
|---|---|---|---|
| Espoo | In progress | Riihimäki | In progress |
| Siuntio | 2025 | Tuusula | Completed |
| Kirkkonummi | In progress | Järvenpää | Completed |
| Vihti | In progress | Mäntsälä | In progress |
| Lohja | In progress | Orimattila | In progress |
| Helsinki (old) | In progress | Lahti | In progress |
| Helsinki (new) | In progress | Porvoo | In progress |
| Vantaa | Completed | Iitti | Completed |
Frequently asked questions
What does a remotely read gas meter mean for me?
You will receive a new meter that can be read remotely. This makes it easier to monitor consumption and removes the need for estimated billing and manual meter readings. After installation, you will no longer need to submit gas meter readings to us. You can also monitor your consumption directly in the Auris Energy extranet.
Is there a charge for installation?
Installation is completely free of charge.
How long does installation take?
Installation usually takes around 60 minutes.
How should I prepare for meter replacement or installation?
You do not need to take any action before our contractor contacts you. For the installation itself, the contractor will need unobstructed access to your plant room.
I only use gas for cooking. Will you replace my gas meter too?
If you only use gas for your gas cooker, we will not replace your meter during this round of installations.
Contact us
If you have any questions about meter installation or the schedule, our customer service team is happy to help on weekdays from 8 am to 4 pm.
020 690 027
asiakaspalvelu@aurisenergia.fi
You can reach us by phone on 020 690 027 or by email at asiakaspalvelu@aurisenergia.fi.